Do you enjoy taking full control of the organisational, administration and customer service experience, this small yet thriving business wants you! With offices in Newcastle and South Australia, this supplier of landscape, horticultural and arboricultural products, is looking for a superstar to take control of the Newcastle (Beresfield) office being the first point of contact for clients and managing the Field Sales Representatives schedule. 
  • Passionate about providing exemplary service to your clients
  • Are you confident working autonomously, organised & proficient at multi taskin
  • Full Time Permanent Position – Beresfield based
The Role:
We have a brilliant opportunity with an immediate start for an experienced administration and customer service candidate. Within this role you will be communicating with clients and field sales representatives on a daily basis, so it is essential you are confident and outgoing in nature.
The main purpose of this role is to work with and support Field Sales Representatives in providing exceptional quality of service to your clients. You will be required to:

  • Book appointments via telephone and coordinate sales visits according to sales enquiries received by the office sales team in SA
  • Manage an annual sales calendar and monitor opportunities on behalf of the Field Sales Rep
  • Manage the Field Sales Representative’s calendar, and book travel and accommodation arrangements
  • Prepare and follow up quotations on behalf of the representative

Customer service is a crucial element of this role so managing existing clients on a daily basis will involve:

  • Incoming calls
  • Website enquiries
  • Email enquiries
  • Contacting existing clients *no cold calling

About You:
As the Newcastle team is quite small, you will be required to work semi-autonomously and take full responsibility for your role with support from the SA office only a phone call or Skype away. Some of the things that will help you succeed in this role include:

  • Exemplary telephone manner and email etiquette
  • Be positively motivated, organised and driven to exceed targets
  • Be a team player within your team and interstate offices
  • Professional presentation
  • Proficient and confident in the use of IT systems including Microsoft, Outlook, with knowledge of MYOB Exo being highly advantageous

Experience in a previous administration and customer service role is essential. We also want to see that you are someone who can demonstrate a strong desire for personal growth and development of product and market knowledge within this industry. You can demonstrate this by including a cover letter that explains your motivation for applying for the role. This role is available for an immediate start so apply today! For further information contact our office on (02) 49366537.

 
  • By completing this form you will send your resume to Sheridan at admin@hrgroup.com.au
 

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