by Craig McGregor | Jun 22, 2018 | Podcast
Gai Alder
Inspirational conversation with a professional who truly found her entrepreneurial spirit later in her career
This is a really enjoyable Career Conversation with a passionate individual working with a driven local community organisation helping to lift disadvantaged youth.
https://www.wrappedtoyou.com.au
https://www.christmastreehire.com.au/
by Craig McGregor | Jun 8, 2018 | Podcast
Tim & Kristy Burness
Feel inspired by this couple that spotted a space in the market within an area of personal passion and followed this dream into creating a fantastic customer based business.
We explore this passion, the planning and execution and how their individual career histories helped shape the new business
https://www.ihophuntervalley.com.au
by Craig McGregor | Jun 8, 2018 | Jobs
- Friendly, warm environment
- Ongoing training and development opportunities – Partnership pathway
- Mix of clients with varying accounting needs – SMEs
A fantastic opportunity has opened up with a reputable, successful and well regarded firm in their Hunter Valley office.
Working as a part of a team across multiple offices, the opportunity is open to applications from Accountants at various stages of their career, with the most immediate need for an Intermediate or Senior Accountant.
You will need to have completed your degree, ideally have CA or CPA qualifications either completed or underway and have some practical experience working in Public Practice.
This is a great company with great values and realistic expectations of their staff. You will not be stuck in a cubicle mindlessly generating tax returns, (they don’t even have cubicles). You will have meaningful interaction with clients on a regular basis.
They’d love someone with a touch of entrepreneurial spirit who would like to grow the client base through business development and attendance at professional networking events (although this is not a requirement of the role).
The salary is attractive and negotiable in line with the experience of the candidate. Flexibility of working hours is absolutely available as well.
Please get in touch to have a conversation with us about the next step in your accounting career! We have multiple opportunities in multiple specialist areas across many different firms in the Hunter Valley and Newcastle areas. Contact our office and one of our friendly Recruitment Specialists will happily talk to you about opportunities on 4936 6537.
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by Craig McGregor | Jun 6, 2018 | Featured
“Employee underperformance can be incredibly costly, especially when it isn’t properly dealt with. Know how to handle it correctly and stay within the law.”
“Unfortunately, employers will often delay approaching underperforming employees, as the task of confronting them may seem difficult – and potentially perilous if the manager is unsure of how to avoid legal risks.
However if you don’t act quickly to address underperformance, you may not only be failing your organisation and your team, but also the poorly performing employee.
It is the employer’s responsibility to set standards of performance in the workplace and if an underperformance problem is left unresolved, it can dampen the morale of other workers and the company as a whole. Plus, managers who overlook underperformance may be viewed unfavourably.
Any underperformance concern needs to be tackled head on. But simply being proactive is not enough.
Strict laws govern exactly how you must handle underperforming staff. Veer outside of the law during any part of the management process and you can leave yourself liable to huge financial and legal penalties.
If you mismanage an employee’s termination, the cost of merely defending an unfair dismissal claim can be tens of thousands of dollars. And unfair dismissal claims are at an all-time high, with over 33,000 claims lodged in the 2016–2017 financial year alone. On top of that, with the rise of lawyers offering no-win, no-fee services to their clients, the success rate of employers defending unfair dismissal cases is now lower than ever, below 40%. In this last financial year, the Fair Work Commission reported over 7000 settlements that involved money, including over 30 where the employee was awarded a payout in excess of $40,000.”
Employers need to be more careful than ever. Even the smallest procedural error, communication slip or oversight of a key legal requirement can easily lead to an expensive and disruptive claim.” Article taken from © 2007-2018 Portner Press Pty Ltd All Rights Reserved.
Luckily at HR Group we have a team of professionally trained consultants who have years of experience in this field that can help guide you through these often challenging times. For more information contact our friendly team on (02) 4936 6537 or email craig@hrgroup.com.au
by Craig McGregor | May 29, 2018 | Jobs
Be a customer focused call centre operator not a outbound sales / lead generator
- Iconic Banking call centre based in Maitland
- Incoming calls – NO outbound sales
- $20.50 / hour and on the job training
Our client is based in Maitland and services the banking sector. We are seeking great people people that can deliver over the phone
We want staff that love to help, love to be driven in a KPI focused environment and are truly passionate about making a difference to the customer experience.
You will handle inbound calls and deliver great customer service regards banking issues.
If you haven’t worked in banking or a call centre – please read on as TRAINING is provided
The Person:
- Driven to deliver a great customer experience
- Great phone presence
- Available 7 days across a shift pattern that spans 6am-11pm
- If you can work nights even better
- Great computer skills
- Did we mention PASSION for customer service
- Ability to fit into a KPI driven workforce
- Ability to smile and have fun at work
The job:
- Represent iconic national banking brands
- Handle customer enquiries and provide solutions over the phone
- 2 weeks fully paid on the job training
- Build or start your caree in call centre
- Work in the best city on earth – MAITLAND
You will be rewarded with a dynamic work environment
Funky work environment including break out rooms and vending machines and fun themed work days
Potential career path in the industry
Great pay of $20.50 per hour plus shift loadings
Want to move forward in your call centre career or just chomping at the bit to get started – send your application in the form of a resume and a cover letter. In the cover letter outline your motivation for application and WHY you fit such a call centre environment
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