by Craig McGregor | Jun 6, 2018 | Featured
“Employee underperformance can be incredibly costly, especially when it isn’t properly dealt with. Know how to handle it correctly and stay within the law.”
“Unfortunately, employers will often delay approaching underperforming employees, as the task of confronting them may seem difficult – and potentially perilous if the manager is unsure of how to avoid legal risks.
However if you don’t act quickly to address underperformance, you may not only be failing your organisation and your team, but also the poorly performing employee.
It is the employer’s responsibility to set standards of performance in the workplace and if an underperformance problem is left unresolved, it can dampen the morale of other workers and the company as a whole. Plus, managers who overlook underperformance may be viewed unfavourably.
Any underperformance concern needs to be tackled head on. But simply being proactive is not enough.
Strict laws govern exactly how you must handle underperforming staff. Veer outside of the law during any part of the management process and you can leave yourself liable to huge financial and legal penalties.
If you mismanage an employee’s termination, the cost of merely defending an unfair dismissal claim can be tens of thousands of dollars. And unfair dismissal claims are at an all-time high, with over 33,000 claims lodged in the 2016–2017 financial year alone. On top of that, with the rise of lawyers offering no-win, no-fee services to their clients, the success rate of employers defending unfair dismissal cases is now lower than ever, below 40%. In this last financial year, the Fair Work Commission reported over 7000 settlements that involved money, including over 30 where the employee was awarded a payout in excess of $40,000.”
Employers need to be more careful than ever. Even the smallest procedural error, communication slip or oversight of a key legal requirement can easily lead to an expensive and disruptive claim.” Article taken from © 2007-2018 Portner Press Pty Ltd All Rights Reserved.
Luckily at HR Group we have a team of professionally trained consultants who have years of experience in this field that can help guide you through these often challenging times. For more information contact our friendly team on (02) 4936 6537 or email craig@hrgroup.com.au
by Craig McGregor | May 29, 2018 | Jobs
Be a customer focused call centre operator not a outbound sales / lead generator
- Iconic Banking call centre based in Maitland
- Incoming calls – NO outbound sales
- $20.50 / hour and on the job training
Our client is based in Maitland and services the banking sector. We are seeking great people people that can deliver over the phone
We want staff that love to help, love to be driven in a KPI focused environment and are truly passionate about making a difference to the customer experience.
You will handle inbound calls and deliver great customer service regards banking issues.
If you haven’t worked in banking or a call centre – please read on as TRAINING is provided
The Person:
- Driven to deliver a great customer experience
- Great phone presence
- Available 7 days across a shift pattern that spans 6am-11pm
- If you can work nights even better
- Great computer skills
- Did we mention PASSION for customer service
- Ability to fit into a KPI driven workforce
- Ability to smile and have fun at work
The job:
- Represent iconic national banking brands
- Handle customer enquiries and provide solutions over the phone
- 2 weeks fully paid on the job training
- Build or start your caree in call centre
- Work in the best city on earth – MAITLAND
You will be rewarded with a dynamic work environment
Funky work environment including break out rooms and vending machines and fun themed work days
Potential career path in the industry
Great pay of $20.50 per hour plus shift loadings
Want to move forward in your call centre career or just chomping at the bit to get started – send your application in the form of a resume and a cover letter. In the cover letter outline your motivation for application and WHY you fit such a call centre environment
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by Craig McGregor | May 29, 2018 | Jobs
Forklift and process work in food manufacturing site at Rutherford – Reliable, motivated, fit employees wanted
- Calling Uni students looking for $$ whilst you study
- Calling all reliable production staff looking for better $$ and hours
- Calling all forklift drivers looking for a mix of production and LF driving
Production / Process work available at Rutherford based food manufacturer. Immediate Start
- Potential On Going Casual Production work
- Excellent Work environment
- Great casual pay rate – $31.56 plus shift allowances
Are you a uni student looking for income during study? We can provide casual flexible hours to fit with your timetable
Are you a process worker looking for work closer to home in the Maitland region? This busy site is located at Rutherford
Are you looking for permanent production style work but not sure how to gain a start? Although this is casual work, our client is willing to take on great employees to permanent roles.
Roles within the plant will see you operating loading equipment to production lines
Operating the production equipment and ensuring product quality.
Please be aware that this is fast paced with repetitive HEAVY lifting and loading for long 12 hour shifts at times.
If you have a forklift ticket and experience this is viewed favourable as some roster spots require great LF drivers.
The plant has various roster patterns such as (Monday to Friday only):
- 12 hour days from 6am – 6pm
- 12 hour nights 6pm – 6am
- Day shift of 6am – 2pm
- Afternoon shift of 2pm – 10pm
We need staff that can work a mix of all shifts mentioned above!
We need really reliable staff that can be used to cover short notice shifts!
Only send through your resume:
- If you are motivated to work in a food production environment
- Have the availability and capability to complete a 1 hour induction to understand food and site safety
- Have the availability to work up to 12 hour shifts
- If you are extremely reliable
- Have a willingness to take a 5am phone call and get to a call in shift for 6am
To apply, use the submission form below, email your application to admin@hrgroup.com.au or call one of our friendly consultants on (02) 4936 6537
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by Craig McGregor | May 28, 2018 | Podcast
Ed Andrew
“Bringing Humanity to careers and life through world class training” this is the tagline of Ed’s business and it really shows in this Career Conversation.
Ed is a highly successful businessman recently relocated to the Hunter and has a truly inspiring story. Add to this he is a pro having his own podcast, which you can find on itunes, simply search the Ed Andrew Podcast.
https://www.thehumanconsultancy.com
by Craig McGregor | May 22, 2018 | Podcast
Daniel Borg, part mind | part machine
Fantastic conversation with Creative Director of psyborg®, Daniel Borg. We explore why he loves Graphic Design and get intimate insights into his career path and the brave choice he made to follow his heart and make a major shift in his training and career.
Learn more about Daniel and psyborg® here…
https://www.psyborg.com.au
