• Supporting customers with complex needs to maintain tenancies
  • Excellent salary package on offer including NFP salary sacrifice
  • Working in a progressive, high achieving organisation dedicated to its employees
Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.

Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.

The Role
The Tenancy Sustainment Coordinator is responsible for tailored direct and coordinated support to customers experiencing a range of complex needs with the purpose of promoting/supporting, sustainable tenancies and wellbeing, ensuring best practice in quality tenancy management and cohesive communities.

You will be responsible for:

  • Managing coordinated response to customers affected by/or experiencing personal crisis or risk to their tenancy
  • Enhancing Hume’s anti-social behaviour response plans
  • Linking customers with local community service providers and neighbours with a strength-based case management approach
  • Manage New South Wales Civil and Administrative Tribunal (NCAT) applications related to the investigation of anti-social behaviour (ASB) complaints and termination of tenancies
  • Supporting housing managers and the housing options team to develop practices that support customers to manage their complex needs and sustain tenancies
  • Educating and supporting both customers about ASB reporting and lease obligations under the RTA

About You
If you are a case manager/ worker or experienced housing staff member who is passionate about advocacy and support, this is the role for you!
To be successful in this role you will have:

  • Values alignment to Hume’s values
  • a strong focus on customer service
  • exceptional communication skills, both written and verbal
  • worked in a similar environment supporting people with complex needs
  • experience with NCAT applications or representing at Tribunal
  • a thorough understanding of and clear commitment to best practice in community housing management, place-based service, program development
  • demonstrated leadership and capability to achieve social outcomes and community cohesion objectives

Why work with Hume Housing?
Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.

Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.

To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.

Alternatively, send these documents to admin@hrgroup.com.au

As part of the recruitment process for this role, shortlisted candidates will be required to complete a short video interview.

Confidential enquiries are welcome and may be directed to Laney or Craig on 02 4936 6537.
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.


Confidential enquiries are welcome and may be directed to Laney or Craig on 02 4936 6537.