Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.
Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.
Recent winners of the Employer of Choice award at the Macarthur Business Awards

The Role
The Manager – Customer Service Centre is accountable for optimising customer experience and developing a customer centric culture.  They will be responsible for the delivery of first-class customer service across the organisation, maximising stakeholder impact and social impact through strategic frameworks, service delivery plans and social outcomes.
In this role you will;

• Monitoring and evaluating service outcomes ensuring continuous improvement
• Maintaining an ongoing understanding of current customer contact access points, demand, volumes and types
• Identifying and evaluating any weaknesses in the management of customer interactions
• Mentoring and coaching staff to deliver an efficient and effective service

About You
You will be representing Hume assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role, you will have:

• Experience in the Social Welfare sector and previous knowledge of housing policies and procedures
• Experience in delivering quality customer services in a high-volume work environment
• Understanding of and capacity to relate to people from a diverse range of social and cultural background, including those with complex needs
• Previous experience in managing an environment with a high volume of enquiries

Why work with Hume Housing?
Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.

Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.

To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.

Alternatively, send these documents to admin@hrgroup.com.au

Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
 
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.

• Working with customers to achieve positive social and housing outcomes.
• Excellent salary package on offer including NFP salary sacrifice
• Working in a progressive, high achieving organisation dedicated to its employees

Hunter Recruitment Group are proud to partner with Hume Housing as they expand their footprint in Maitland & Port Stephens with the management of over 2200 properties within the community housing space.
Hume Housing is a Tier 1 Community Housing provider who are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed.
Recent winners of the Employer of Choice award at the Macarthur Business Awards.

The Role
The Private Rental Assistance Officer is responsible for providing support and advice to applicants seeking private rental assistance.  This includes assessing their eligibility to access the private rental market and processing applications. They will be responsible for developing and maintaining excellent relationships with local real estate agents to ensure our customers have access to affordable private rental accommodation.
In this role you will:

• Conduct customer interviews (in the field and on site) and provide advice to customers seeking housing assistance
• Assist with the completion of applications and the collection of supporting documentation and evidence.
• Process applications for private rental subsidies in a timely manner
• Assist in the preparation of information packs and promotional material to network at relevant industry forums and promote Hume to the private rental market
• Maintain relationships with key service providers and networks

 
About You
You will be representing Hume and assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will have:

• Commitment to work proactively with stakeholders for improved service delivery.
• Experience in working successfully with customers, support agencies and partners to improve social and economic outcomes for customers
• A great social awareness and understanding of social and cultural differences is critical
• Must hold valid NSW driver licence and a fully insured vehicle
• Must hold a current Working with Children Check
• Relevant Community Development or Social Sciences or equivalent qualifications and experience

Why work with Hume Housing?
Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities – plus you will be at the start of something truly special for the people of Maitland and Port Stephens.

Working for a not for profit such as this also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.

To apply for this role please click APPLY NOW with your resume along with a cover letter detailing your availability and most importantly your motivation to apply for such a challenge.

Alternatively, send these documents to admin@hrgroup.com.au

Confidential enquiries are welcome and may be directed to Laney on 02 4936 6537.
 
Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.